Trainee Helpdesk Administrator

£16000 - £18000 per annum

Job Details

As this well etablished Facilities Management business continues to grow we are looking to recruit for an Apprentice Service Desk Co-Ordinator who will be expected to assist in the delivery of a best in class service of the Helpdesk administration.

This role offers some fantastic benefits such as:

  • Up to 36 days paid annual leave
  • Excellent Company Pension
  • Free Life Assurance - 6 times annual salary
  • Access to a wide variety of benefits aimed at enhancing your wellbeing both at home and at work, including an Employee Assistance and Health and Wellbeing programme
  • Training and Development
  • Discounted Private Health Care Scheme
  • Discounted Gym Membership
  • Access to a free Will advice
  • Yearly free flu jabs

Some of the duties you can expect to undertake include

  • Scheduling and allocation of reactive maintenance for directly employed operations teams and / or supply chain
  • Programming of minor work & project orders for directly employed operations teams and / or supply chain
  • Allocation of servicing orders & issue of service reports to clients on completion
  • Making appointments with customers
  • Issuing reports to clients for follow on work & recommendations
  • Tracking job progress against pre-determined KPI's & updating the database. Challenging & escalating unreasonable delays where necessary
  • Reporting back to clients and operational teams on works progress and completion. Requesting extension of target end date on client database when required
  • Inputting of goods receipt notes & time sheets into database & filing into archives
  • Creating Purchase Orders as part of the procurement process for materials & sub-contractor orders
  • General administration duties as and when required
  • Any other duties required to ensure an effective and efficient helpdesk service is delivered in accordance with the business operational requirements and contractual obligations

To apply Call Genna at Integra on 01248 668700 .