Customer Service Advisor

KH6654FF_1501574368
£7.50 - £8.90 per hour

Job Details

The Role - main responsibilities

  • Strive to exceed individual performance targets.
  • Promptly answer contacts in an enthusiastic, courteous and efficient manner.
  • Correctly input post and invoice orders when necessary.
  • Identify customer requirements and respond to these via voice and multimedia channels.
  • Respond to customer comments on Social Networks and feedback sites.
  • Deal with Accounts queries and compensation where appropriate, keeping costs to a minimum.
  • Carry out outbound calling as and when required.
  • Resolve queries by liaising with customers, carriers and other third parties.
  • Develop excellent product knowledge and be aware of current promotions and offers.
  • Maximise sales by upselling, cross selling and offering alternatives for out of stock items.
  • Process all data accurately keeping customer details up to date.
  • Be clear in communicating information to customers and staff.
  • Carry out training and coaching when requested.
  • Adhere to Health & Safety and Data Protection Act regulations appropriate to the role.
  • Cover Reception and perform associated banking and administration tasks on a rota basis.
  • Perform any reasonable request from a Manager.

Hours Flexible working pattern between Monday to Saturday 9am-6pm (until 8pm Oct-Dec)

Please contact Kim Mcguigan on 01248 668 700 or alternatively email your CV and I will get in contact with you.

 
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